Privacy policy

Sell My Solar is a trading name of RVTC Installations Ltd, and the company is responsible for the details you give us. You can reach us about anything on this page at hello@sell-my.solar.

The form asks for your name, email address and postcode, and a phone number if you'd like to give one. It also keeps what you tell us about the kit and where it's fitted, any price you have in mind, your notes and any photos you add.

If you're selling a Tesla Powerwall, we also need screenshots from your Tesla app and a photo of the label on each unit before we collect it. The screenshots show your system's hardware, how it has been used and what your home is using at that moment, and the app's 'My Home' screen also shows your address.

Everything the form doesn't mark as optional is needed to make you an offer, and the form won't send without it.

When the form is sent, we keep a code made from your IP address and a secret key, and we use it to stop one connection flooding the form. We don't keep the address itself. We also note which country the connection came from and which browser sent it, which helps us spot a fake enquiry.

If you email us, we keep the emails.

If you sell to us, we also need the address we're collecting from, and your bank details so we can pay you by bank transfer.

On the day, we ask to see photo ID.

For a working GivEnergy battery, the remote check reads the battery's own data, such as its state of health, its cycle count and the readings from each cell, along with the serial numbers of the battery and the inverter. While it runs, it also notes each minute how much power your panels make, how much your home uses and what goes to and from the grid.

We use your details to work out your written offer and send it to you. If you accept, we use them to arrange the collection or drop-off and to pay you. The law calls that taking steps towards a contract you asked for, and then carrying it out.

We keep the record of a sale because the law says we must, for the company's tax and accounts.

The IP code, the country and the browser we note help keep fake and automated messages out of the form. That's our legitimate interest in keeping the form working, and we use them for nothing else.

Every offer is written by one of us, not worked out by a computer.

We only pass your details on to the companies below, or when the law requires it.

Cloudflare runs this website and the form. It stores enquiries and photos for us in the European Union.

Formspree emails us a copy of each enquiry sent with the form, with links to its photos, and keeps that copy in our Formspree account.

Google Workspace runs our hello@sell-my.solar inbox, so your emails to us and ours to you are kept there.

For a working GivEnergy battery, the remote check runs through a battery-monitoring software provider we work with. It carries the system's readings to us while the check runs, and stores them for us. It also records when you allowed the check and any setting we changed during it, such as starting the battery's calibration.

If you sell, our bank makes the payment, so it sees your name and account details.

Your enquiry and photos are stored in the European Union, which UK law recognises as protecting personal data to the same standard.

Cloudflare is a US company, and it handles each visit at whichever of its data centres is nearest, which may be outside the UK. It's certified under the UK-US data bridge, which Cloudflare's data processing terms use for transfers to the US. Anywhere else, they rely on the standard contractual clauses with the UK addendum.

Formspree runs its service from the United States, and handles the copy of your enquiry there and in other countries where it operates. Formspree's privacy policy says it moves personal information only where the law allows, and takes steps to keep it properly protected.

Google may keep our inbox in the United States or elsewhere. Google LLC is certified under the UK-US data bridge, which Google's transfer terms use for UK data going to the US.

The battery-monitoring software provider handles the check's readings on Cloudflare too, under the same Cloudflare data processing terms. It stores them in Western Europe, but Cloudflare treats that as a preference rather than a fixed boundary, so we can't promise they never leave it.

If an enquiry doesn't become a sale, we delete it after 3 months, photos included, from our storage, our Formspree account and our inbox.

Tesla app screenshots and label photos are kept, and deleted, the same way as the rest of an enquiry.

If you sell to us, we keep the sale record for as long as the law requires. For a company, that's 6 years from the end of the financial year the sale belongs to, and longer in a few cases, as GOV.UK explains.

The counters we keep against spam forget your IP code within an hour.

The battery-monitoring software provider deletes the check's readings after two days, though a copy can stay in Cloudflare's backups for up to 30 days. It keeps its own safety record of when you allowed the check and what we changed during it, with no set end date.

You can ask for a copy of the details we hold about you, and ask us to correct them, delete them or stop using them. Where it applies, you can also ask for them in a form you can take to someone else.

You also have the right to object to us using your IP code, country and browser against spam. If you do, we'll stop unless we can show a strong reason to carry on that outweighs your interests.

Write to us at hello@sell-my.solar to ask. We may need to check it's you first, and we'll answer within a month, as the law requires.

We can't delete a sale record while the law says we must keep it.

Tell us first, and we'll try to put it right.

You can also complain to the Information Commissioner's Office, the UK's data protection regulator, through the ICO's complaints page.

We set no cookies of our own on this site, and there are no analytics, adverts or tracking on it. The cookies policy, linked in the footer, explains the one-time code in the thank-you page's address.

If we change this policy, the date at the top of the page changes with it.